FAQ
Frequently Asked Questions
Everything about our store and products! Tap a section to open it.
GeneralShipping, tracking, returns and support
How long does shipping take?
All orders are typically processed within 24 to 48 hours. Orders typically arrive within 5 to 9 days after they have been processed, depending on your location.
Orders placed over the weekend or on public holidays are processed the next business day. Shipping timeframes are estimates, and delays can occur due to carrier issues, customs, or holiday periods.
My order arrived in more than one package. Is that normal?
Yes. Some orders may arrive in multiple packages, for example a device and a serum. This is normal and actually helps speed up delivery.
How do I track my order?
Use the Track Order page in the site menu with your order number, or the tracking link in your shipping confirmation email.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, the item must be in the condition you received it, with proof of purchase. For product defects, we ask for clear photo or video evidence so our support team can verify the issue and approve the return.
To start a return, contact us through the Contact page or at our support email.
How do I contact support?
Through the Contact page on this site. We answer every message, usually within 1 business day.
Anti-Cellulite Massage OilHow it works, what to expect, how to use it
How quickly will I see results?
Most women notice softer, smoother skin within 2-3 weeks. Optimal results appear at 4-6 weeks with daily use. But everyone is different so we recommend at the very least to try it daily for 2 months.
But isn't cellulite just genetic?
Genetics can largely decide whether skin dimples or not, which is why about 9 in 10 women have it, including slim women.
But this doesn't mean that it can't be reduced! Fluid buildup and slow circulation under the skin make cellulite look deeper and more pronounced. That can be fixed through massaging in the right nutrients into the layer where the dimpling starts. Which is exactly what our oil is built for.
How is this different from other creams I've tried?
Unlike creams that are water based, oil-based formulas actually absorbs deeper. Infused with collagen & plant stem cells to firm and tighten the skin, and botanicals that boost circulation and help break up the trapped stuff under your skin.
The result? Firmer, smoother, more toned-looking skin.
Does this still work on old cellulite?
Yes! While newer cellulite may respond faster, the collagen and stem cells firm and smooth skin regardless of how long you've had cellulite. We've had customers in their late 60s seeing extraordinary results.
Will this leave my skin oily and greasy?
No! Our formula is fast-absorbing and designed to not leave residue.
Is this product cruelty-free?
Yes! Seluna Anti-Cellulite Oil is 100% cruelty-free and never tested on animals. We believe in beauty without harm.
What exactly are the collagen and stem-cells and how do they help?
Collagen is the protein that keeps your skin firm and elastic. As you age, your body produces less of it — skin gets thinner, weaker, and cellulite becomes more visible. Hydrolyzed collagen helps firm and smooth the skin's surface, making dimples harder to see.
Apple stem cells provide antioxidant support to the skin and helps maintain a smoother, well-hydrated appearance.
Is this safe for sensitive skin?
Yes! Thoughtfully crafted with essential oils, our formula is free from parabens and harsh additives—making it gentle on your skin.
Can I use this if pregnant or breast-feeding?
We always recommend consulting your doctor first during pregnancy or breastfeeding.
What if it doesn't work for me?
We love our Anti-Cellulite Massage Oil and we're confident you will too!
Use it daily for 30 days. If you don't see a difference in the mirror, contact us to start the return process. Please see the refund policy for further information.
Can I use it on other areas besides my legs?
Absolutely! It works great on buttocks, stomach, thighs, arms - anywhere you have cellulite or want firmer skin. Many customers use it as their all-over body oil.
How much do I need per application?
Just 1-2 pumps per area. A bottle typically lasts 4 weeks with daily use on large areas like the thighs and buttocks.
7-in-1 Facial SculptorModes, safety, charging and routine
How quickly will I see results?
De-puffing and a fresher look is the first to show, within the first week. Skin firmness and jawline definition build throughout the next few weeks as the muscle re-tones and collagen rebuilds.
Results only improve over time, with the most significant changes showing after 4–6 weeks. For best results, use the Seluna Sculptor for 5 minutes per session, 5-7 times a week.
What are the main benefits of the Sculptor?
The 7-in-1 Facial Sculptor uses advanced LED light therapy and microcurrent technology to target a variety of skin concerns. It works on two layers at once, because facial skin sagging comes from two problems, not one. The muscle layer losing tone, and collagen thinning in the skin. EMS handles the first, LED light therapy the second.
How do I incorporate this with my current skincare routine?
Use it on clean skin. The Sculptor doesn't need any gel or serum to work. If a serum is already part of your routine (like Vitamin C or Hyaluronic Acid), you can apply it first, the massage actually helps it absorb. Follow up with your usual moisturizer after your session for that stunning glow.
What are the three main modes?
Clean Mode: deep-cleans congested pores for clearer-looking skin. EMS Mode: sends gentle microcurrent into the facial muscles to stimulate and re-train them. Heat Mode: gentle warmth that relaxes the area and preps skin so the other modes work better.
What makes this different to other devices?
2 main things differ us: The first is dose — a lot of handheld wands run such low currents they only ever tingle the skin, never reaching the muscle underneath. The second is friction. Most need a conductive gel that runs out every couple of weeks. Ours needs no gel and nothing to reorder, and the EMS is set for facial muscle rather than surface tingle. If your first one failed, that wasn't a fair test of the technology, and it wasn't your fault.
Can I use this on both my face and neck?
Absolutely! The neck is actually where a lot of women notice it first. Use the device from the collarbone upward along the jaw to re-strengthen the platysma muscle and firm the neck skin.
How do I use this device?
1) Cleanse your face thoroughly.
2) [Optional] Apply your favorite water-based serum.
3) Turn on the device and select your desired LED light mode.
4) Gently glide the device in upward and outward motions across your face and neck for 5-10 minutes.
5) Use 5-7 times a week for optimal results.
How do I charge this device?
The device comes with a USB charging cable. Simply plug it into a standard USB port and connect it to the charging port at the base of the device.
How do I clean the device?
After each use, wipe the head of the device with a soft, slightly damp cloth or an alcohol-free wipe. Do not submerge the device in water.
Can I use the device if I have dental implants?
Yes, the device is safe to use if you have dental implants. However, if you experience any unusual sensitivity or discomfort, we recommend avoiding the area directly over the implants or consulting your dentist.
Can I use the device if I have crowns?
Yes, it is safe to use with dental crowns.
Does the device hurt to use?
No, the treatment is non-invasive and painless. You may feel a slight warmth or a gentle tingling sensation from the microcurrents, but it should never be painful. Infact, most users find it relaxing and soothing!
How long does the device take to charge?
It typically takes about 2 to 3 hours to fully charge the device. A full charge will last for multiple sessions.
Does the device come with all 7 colours?
Yes, the 7-in-1 LED Facial Sculptor features seven different LED light modes (Red, Blue, Green, Yellow, Purple, Cyan, and White), each targeting specific skin concerns.
Is this device suitable for all skin types & tones?
Yes, LED light therapy is safe and effective for all skin types and tones.
Can I use this device with my skincare products?
Yes. The device works on clean, dry skin with nothing added, so there's no conductive gel to buy or reorder. It also pairs well with your usual water-based serums if you like to use one. Just avoid thick, oil-heavy creams during a session, they can block the LED light.
Can this device be used by both women and men?
Yes, the LED Facial Sculptor is suitable for anyone looking to improve their skin's health and appearance.
Who is this device not suitable for?
This device is not recommended for individuals who are pregnant, have a pacemaker or other implanted electronic devices, have active epilepsy, or have open sores/active skin infections in the treatment area. If you have any underlying medical conditions, please consult your doctor before use.
Can't find your answer? Reach us any time through the Contact page.